• English
  • Malaysia(MYR RM)
We dispatch orders daily, with the exception of public holidays and Sundays. We dispatch orders daily, with the exception of public holidays and Sundays.
Orders must be placed before 2pm for same-day shipping, except on Saturdays when the cut-off time is 12pm. Orders must be placed before 2pm for same-day shipping, except on Saturdays when the cut-off time is 12pm.
Orders placed after these times will be shipped on the following business day. Orders placed after these times will be shipped on the following business day.

Privacy Policy

Privacy Policy

Welcome to Tails Club Petshop! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from our customers, how we use this information, and the measures we take to protect it.

1. Information We Collect

1.1 Personal Information

When you create an account, make a purchase, or contact us, we may collect the following personal information:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information (e.g., credit card details)

1.2 Non-Personal Information

We also collect non-personal information to help us improve our services. This includes:

  • Browser type
  • IP address
  • Pages visited on our website
  • Time spent on our website
  • Referring URL

1.3 Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us understand user behavior, remember preferences, and improve our services.

2. How We Use Your Information

2.1 Providing Services

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support

2.2 Marketing

With your consent, we may use your email address to send you newsletters, promotional offers, and updates about our products and services. You can opt-out of these communications at any time.

2.3 Improvement and Personalization

We use non-personal information to:

  • Improve our website and services
  • Customize your shopping experience
  • Analyze website usage and trends

3. Sharing Your Information

3.1 Service Providers

We may share your information with third-party service providers who assist us with:

  • Payment processing
  • Order fulfillment
  • Website hosting and maintenance
  • Email communication

These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, alteration, and destruction. These measures include:

  • Secure server technology
  • Encryption of payment information
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You have the right to access and update your personal information by logging into your account or contacting us directly.

5.2 Deletion

You can request the deletion of your personal information, subject to certain legal obligations we may have.

5.3 Opt-Out

You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or by contacting us.

6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after the changes are posted constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

 

Tails Club Petshop
G-3A, Pinnacle Kelana Jaya, Jalan SS 7/26, 47301 Petaling Jaya, Selangor, Malaysia.
tailsclub.petshop@gmail.com
6012 628 2549

 

Thank you for choosing Tails Club Petshop! Your privacy is important to us, and we are committed to protecting your personal information.