• English
  • Malaysia（MYR RM）
We dispatch orders daily, with the exception of public holidays and Sundays. We dispatch orders daily, with the exception of public holidays and Sundays.
Orders must be placed before 2pm for same-day shipping, except on Saturdays when the cut-off time is 12pm. Orders must be placed before 2pm for same-day shipping, except on Saturdays when the cut-off time is 12pm.
Orders placed after these times will be shipped on the following business day. Orders placed after these times will be shipped on the following business day.

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Shipping policy

Thank you for choosing re'tails! We're committed to ensuring that your order reaches you in a timely and efficient manner. Please read our shipping policy carefully to understand our processes and procedures regarding the shipment of your orders.

  1. Order Processing Time:

    • Orders are typically processed within one business days after payment confirmation.
    • Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

  2. Shipping Methods and Timeframes:

    • We offer the following shipping methods:
      • Standard Shipping: Estimated delivery within 2-7 business days.
      • Expedited Shipping: Not available at the moment.
    • Delivery timeframes are calculated from the date of shipment, not from the date of order placement.
    • Please note that delivery times may vary based on your location, shipping method selected, and carrier delays.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address.
    • You can view the shipping charges during the checkout process before finalizing your order.

  4. International Shipping:

    • Our shipping services are currently limited to Malaysia and Singapore only.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email containing tracking information.
    • You can track the status of your shipment using the provided tracking number on our website or directly through the carrier's website.

  6. Delivery Issues:

    • In the rare event that your order is delayed, lost, or damaged during transit, please contact us immediately for assistance.
    • We will work with the shipping carrier to resolve any issues and ensure that you receive your order as soon as possible.

  7. Incomplete or Incorrect Addresses:

    • It is the customer's responsibility to provide accurate and complete shipping information during the checkout process.
    • We are not liable for orders that are undeliverable or delayed due to incomplete or incorrect addresses provided by the customer.

  8. Shipping Restrictions:

    • Some items may be subject to shipping restrictions based on size, weight, or destination. We reserve the right to refuse shipment of any orders that violate these restrictions.

  9. Holiday Shipping:

    • During holiday seasons or peak periods, there may be delays in processing and delivery times. We recommend placing orders in advance to ensure timely delivery.

  10. Policy Updates:

    • We reserve the right to update our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team for assistance.